Hotel Chicago West Loop, SureStay Collection by Best Western | Hotel in Chicago
Hotel
8.2
(1041 Reviews) |
1 Bathroom
Available rates:
Hotel in Near West Side, Chicago
Hotel with a 24-hour fitness center, 9-minute walk to United Center Along with a 24-hour fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a business center, concierge services, and a 24-hour front desk. Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.
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Amenities
Air Conditioner
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 4:00 pm; check-in end time: 2:00 am contactless check-in available early check-in is available for a fee early check-in subject to availability express check-in available minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 50 per pet, per stay service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 25 lbs per pet) pets allowed for an extra charge of usd 50 per pet, per stay service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 60612 safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted
Reviews
Katie
Dec 31, 2025 10:32:21 PM
Review Score:
8
Summary: I stayed in September for a Lady Gaga concert. Picked this hotel based on it being walkable to the venue, and to a nearby metro station. The hotel was very nice. Room was super small and thankfully I was a solo traveler. The biggest issue with this hotel was parking. It’s first come first served and not a guarantee you’ll get a spot. That was extremely frustrating to have to find your own parking. There is a garage next door but they aren’t open every night for overnight parking so you risk your car getting stuck there.
Staff member Sonia did her best to accommodate me with parking since I was staying for multiple nights. She left notes for the next front desk worker to tell them I was next for a spot, and it was ignored and all spots were given away. Again, Sonia was the only one to attempt to make it right.
I’d only stay at this hotel again if I was going to the venue for a concert AND I was flying into town. Not worth the stress of parking.
See All Reviews
Reviews
Katie
Dec 31, 2025 10:32:21 PM
Review Score:
8
Summary: I stayed in September for a Lady Gaga concert. Picked this hotel based on it being walkable to the venue, and to a nearby metro station. The hotel was very nice. Room was super small and thankfully I was a solo traveler. The biggest issue with this hotel was parking. It’s first come first served and not a guarantee you’ll get a spot. That was extremely frustrating to have to find your own parking. There is a garage next door but they aren’t open every night for overnight parking so you risk your car getting stuck there.
Staff member Sonia did her best to accommodate me with parking since I was staying for multiple nights. She left notes for the next front desk worker to tell them I was next for a spot, and it was ignored and all spots were given away. Again, Sonia was the only one to attempt to make it right.
I’d only stay at this hotel again if I was going to the venue for a concert AND I was flying into town. Not worth the stress of parking.
Edgar
Dec 16, 2025 05:57:36 AM
Review Score:
8
Summary: .
brenda
Dec 2, 2025 03:44:56 AM
Review Score:
10
Summary: Clean, comfortable room. Great location! Staff were friendly! Coffee was good. Gym was nice and free bottled water was provided.
Douglas
Nov 30, 2025 08:29:42 PM
Review Score:
10
Summary: Great location and awesome service! Really appreciated how friendly and helpful all the staff was, from the front desk to housekeeping! They made the whole trip much better!!
Diane
Nov 26, 2025 03:04:09 AM
Review Score:
10
Summary: Room was clean, the staff was friendly... we would stay again
Whitney
Nov 18, 2025 05:14:47 AM
Review Score:
4
Summary: I was charged for the room three times: the first time to secure the rate, and then two more times when arriving. I was told I will “eventually get a credit in 35 days or more”
Stephanie
Nov 15, 2025 12:11:09 PM
Review Score:
6
Summary: Hallway going from lobby to the rooms really smelled bad, loud surrounding, expensive food choices, heater/ac didn’t really work
Brittany
Nov 3, 2025 07:17:35 AM
Review Score:
10
Summary: Yes
Priestice
Nov 2, 2025 08:27:09 AM
Review Score:
6
Summary: The check in process required my license plate for parking but upon arrival, there was no parking availability even though I paid to stay at the hotel.
